Terms of Service

These terms are between you (or the company you represent) and Rupamjit Ghosh ("we", "us"), who operates Citradar as an individual based in India, not through a registered company. They govern your use of Citradar.

By creating an account you confirm you accept these terms. If you are agreeing on behalf of a company, you confirm you are authorised to bind it.

Citradar sends questions you configure to third-party AI assistants on a recurring schedule, records their answers, and reports how often your brand and your competitors are named and cited.

The answers come from third-party models we do not control. They vary between runs, can be wrong, and may change without notice when a provider updates a model. We report what those systems said; we do not warrant that it is accurate, and results are not a guarantee of any commercial outcome.

Every AI platform is accessed through its official API. We do not scrape any platform, and we do not attempt to bypass any provider's access controls or terms.

• You must give accurate registration details and keep your credentials secure.
• You are responsible for everything that happens under your account.
• You must verify your email address before you can sign in.
• You must be old enough to enter a contract in your jurisdiction.

You agree not to:

• Use the service to generate content that breaches the acceptable-use policy of any AI provider we route your questions to.
• Attempt to extract, resell or redistribute the underlying model outputs as a standalone dataset.
• Probe, load-test or interfere with the service, or attempt to circumvent rate limits, plan limits or access controls.
• Use the service to impersonate another business or to misrepresent whose brand is being tracked.

Paid plans are billed monthly in advance. Prices are shown on the pricing page and in your account. Starter, Growth and Scale are self-serve; Agency is priced per agreement.

Subscriptions are sold and processed by Dodo Payments, acting as merchant of record. Your contract for payment is with Dodo, your card details are entered directly with Dodo, and we never receive or store your card number. Dodo's receipts and invoices are the record of payment.

Each plan includes a limit on the number of tracked questions and the set of AI platforms available. Those limits are enforced by the product: you will be told when a limit is reached rather than being billed for overage. We do not charge usage fees on top of the subscription.

We may change prices with at least 30 days' notice to the email address on your account. A price change takes effect at your next renewal, and you may cancel before then.

You can cancel at any time from the billing portal. Cancellation takes effect at the end of the period you have already paid for; we do not refund part-months except where the law requires it.

Cancelling does not delete your account or your data. When a subscription lapses, we stop running new tracked questions — that is the only thing that stops. Your dashboard, historical results, competitors and reports all remain visible and readable in your account.

This is deliberate, and it is how the system is actually built. A lapsed subscription pauses the scheduled work and nothing else. If you resubscribe, tracking resumes automatically on its normal schedule without any need to reconfigure your brand, competitors or questions. The gap in your history will show the period during which nothing was run.

If you want your data actually removed rather than paused, that is a separate request — see deletion of your data in the Privacy Policy.

We aim to keep the service available and publish live status, but we do not offer a contractual uptime guarantee on self-serve plans. Tracked questions run on a recurring schedule; if a provider is unavailable, a run may be skipped or partially completed, and the affected period will show fewer results rather than fabricated ones.

We may suspend access where necessary to protect the service or to comply with the law, and will tell you when we do.

You keep all rights in the questions, brand details and other content you put into Citradar. You grant us only the licence needed to operate the service for you: to store that content, send it to the AI and search providers listed in our Privacy Policy, and produce your results and reports.

We keep all rights in the service itself, including the software, interface, and the methodology by which results are aggregated.

The service is provided "as is". To the extent permitted by law we exclude implied warranties, including fitness for a particular purpose and that results will be uninterrupted or error-free.

We are not liable for indirect or consequential loss, loss of profits, revenue, goodwill or anticipated savings, or for decisions taken on the basis of AI-generated answers reported by the service.

Our total liability under these terms in any 12-month period is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

Nothing here limits liability that cannot be limited by law, including for fraud or for death or personal injury caused by negligence.

We may suspend or terminate an account that breaches these terms, including the acceptable-use section. Where the breach is capable of being fixed we will tell you and give you a reasonable opportunity to fix it first, unless doing so would expose us or other customers to harm or legal risk.

We may update these terms. If a change materially affects your rights we will give at least 30 days' notice to your account email before it takes effect. Continuing to use the service after that means you accept the new terms.

These terms are governed by the laws of India, and the courts there have exclusive jurisdiction over any dispute.

Questions about these terms, or support: hello@citradar.com.